Privacy Policy

INFORMATION COLLECTED
The following information is collected from our visitors to our website: IP address, site visitation information, page views, browsers used and browser capabilities and site search queries. We also collect and retain any information submitted to our organization via the contact and other forms located in the site or in related landing pages or promotional pages.

HOW WE USE THE COLLECTED INFORMATION
We use the information we collect on the site to enhance your visitor experience. Our information is not shared with any parties outside of The Shampoo Bar NLR and it’s designated agents. We may use of Google Analytics for site traffic reporting.

THE PEOPLE THAT ARE GIVEN ACCESS TO THIS INFORMATION
Your personal information is accessible only by designated The Shampoo Bar NLR employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality. No individual personal information such as appointment bookings, credit card purchases, or other sensitive information is stored on this site or accessible by any third party.

OUR USE OF COOKIES
Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience on our website. Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

Cancellation and Notice Policy

At The Shampoo Bar NLR, we pride ourselves on providing exceptional service to all of our clients. To ensure smooth operations and fairness to both clients and stylists, we have implemented a cancellation policy.

For general appointments, clients must provide at least 24 hours’ notice for cancellations or rescheduling to avoid a 50% cancellation fee. Appointments exceeding 4 hours require a minimum of 72 hours’ notice for changes, with the same cancellation fee applied if within this timeframe.

Emergencies are understood, but we ask clients to communicate promptly.

Late arrivals may result in rescheduling, and cancellation fees must be paid before future appointments.

We appreciate your cooperation with our policy, which allows us to maintain the highest standards of service at The Shampoo Bar NLR. If you have any questions, please feel free to reach out to us.

Refund Policy

At The Shampoo Bar NLR, we take pride in providing high-quality hair services to our clients. Your satisfaction is our top priority. Our stylist will provide a consultation prior to performing the agreed upon services. 

We do not offer refunds on any services. However, if you are unhappy with your results, we ask that you notify your stylist before leaving the salon. We will make every reasonable effort to address your concerns and correct the issue.

Adjustments: If you are dissatisfied with your service, you must contact us within 24 hours of your appointment. We may offer a complimentary adjustment at the discretion of management and based on the original consultation and agreed-upon service. Adjustments do not apply if you change your mind about the service requested.

By booking an appointment, you acknowledge and agree to this policy. Thank you for your understanding and support!